Contact Us

Last Updated: September 4, 2026

Contact Love Story Movie

Love Story Movie turns your memories, photos, and personal message into a keepsake movie. “We,” “us,” and “our” refer to the operator of this service.

Website: lovestorymovie.org

Email: support@lovestorymovie.org

Use this address for order support, account access, billing, refunds, privacy requests, and legal or content concerns.

Order And Account Support

For help with an order, include your account email, order ID, and a short description of the issue. If useful, include a screenshot or error message without unnecessary personal information. For a payment question, include the date, amount, currency, and payment reference.

Do not send passwords, verification codes, full card numbers, security codes, or unnecessary copies of private photos. We may verify account ownership before sharing order information or making account changes.

You can check progress and find completed movies in “My movies.” Use the account that placed the order. A completion email is a notification; not receiving it does not mean the movie is unavailable.

Completed movies can be viewed and downloaded for 30 days after delivery, starting when the movie is made available in your account. Please download a copy before expiry. Original photos are not retained after the requested processing; if an original is needed for a correction, we may ask you to provide it again.

Generation usually takes up to 30 minutes, but this is an estimate rather than a guaranteed deadline. If generation is delayed, fails, or a completed movie cannot be opened, contact us with the order ID. Do not purchase the same movie again to report or resolve a failed generation.

Refunds And Corrections

Our Refund Policy explains cancellation requests, corrections, failed delivery, and refunds.

When reporting a problem, tell us how the delivered movie differs from the story and media you approved. An error introduced by our service is different from a new request to change an approved memory, photo, or creative direction.

Privacy Requests

For access, correction, deletion, or other requests about personal data, email us with the subject “Privacy Request.” Identify the relevant account and describe what you would like us to do. We may request proportionate information to verify your identity, but will not ask for your password or sign-in code.

See our Privacy Policy for how we handle information and the rights that may apply.

Content And Rights Concerns

If a photo, story, or movie involves you without permission, infringes your rights, or contains harmful material, provide a page or order reference and enough information to identify the issue. Explain your relationship to the material and how we can contact you. Do not redistribute sensitive material just to report it.

Response Times

We aim to respond to ordinary support inquiries within 2 business days. This is a response target, not a guaranteed resolution time. Account verification, technical investigation, and payment-provider processing may take longer. Applicable legal response deadlines take priority.

Our Terms of Service explain the rules for using Love Story Movie.