Refund Policy

Last Updated: September 4, 2026

1. Scope

This Policy covers one-time movie orders from Love Story Movie. “We,” “us,” and “our” refer to the operator of this service. Contact support@lovestorymovie.org for help.

The standard offer is a complete 60–90 second HD movie, priced at US$99 as a one-time payment, with the deliverables and total price disclosed before purchase. It is not a subscription or credit purchase.

This Policy forms part of our Terms of Service. Nothing here limits mandatory consumer rights.

2. Review Before Payment

Before you buy, review the story moments, photos, names, dates, tone, and final message. A first-scene preview, normally about 5 seconds, helps you evaluate the treatment of the first moment; it is not the complete deliverable.

Email verification, sign-in, story approval, or watching a preview does not authorize a payment. A purchase requires a separate action approving the order and its price. Approving a preview does not waive remedies for faults in the completed movie.

3. Failed Generation, Missing Delivery, Or Our Errors

For paid movie orders:

• No second payment for a failed generation. We retry failed work without requiring you to purchase the same movie again.
• Corrections for our errors are included. Technical faults and errors we introduce relative to the approved story, such as incorrect names or dates, missing approved media, or an unusable output, are addressed at no extra charge.
• If we cannot deliver the purchased movie, you receive a full refund.
• Confirmed duplicate or unauthorized charges are refunded in full, subject to verifying the transaction and avoiding duplicate reimbursement where a payment provider has already reversed it.

Where consistent with the offer, we may resolve an unusable AI scene using your approved real media. A correction must address the problem. Artistic variation does not excuse a missing or materially non-conforming deliverable.

Your applicable rights to a price reduction, cancellation, refund, or other remedy remain available where a correction is unavailable, unsuccessful, or not provided within the time required by law. You are not required to accept endless retries instead of a remedy.

4. Cancellation And Changes

Contact us promptly if you want to cancel an order. We check whether work has begun, what has been supplied, and the cancellation or withdrawal rights that apply.

After generation begins, a change of mind, new photos, or a different creative direction does not automatically entitle you to a free remake or discretionary refund. A name, date, or story detail that you supplied and approved incorrectly is different from an error introduced by our service.

We explain available options and obtain your agreement before any separately priced work. Revisions are not unlimited. These provisions do not override statutory withdrawal rights or remedies for failed or non-conforming delivery.

5. Generation Times And Access

Generation usually takes up to 30 minutes, but this is an estimate rather than a guaranteed deadline. If the delay is prolonged or the order reports a failure, contact us. Exceeding the estimate alone does not automatically issue a refund, and it does not remove your rights concerning unreasonable delay or non-delivery.

Check “My movies” using the account that placed the order. A delayed or filtered completion email does not by itself mean that the movie is unavailable. If you cannot access the completed movie or its purchased download, contact support so we can investigate and provide the appropriate remedy.

Your movie is available for 30 days after delivery, starting when it becomes available in your account. Download it within that period. Expiry after the disclosed period does not by itself mean the order was not delivered; it does not remove remedies if we failed to provide the promised access or a usable movie. Original photos are not retained after processing, so a correction may require you to provide the relevant photo again. This does not make corrections for our errors chargeable.

6. No Refund Processing Fee

We do not charge a refund processing fee or deduct an administrative fee from an approved refund. There is also no fee for requesting support or reporting a problem.

This does not make every cancellation eligible for a full refund. Where applicable law permits payment for a service already supplied at your express request, that amount is assessed under the statutory withdrawal rules below, not treated as a processing fee. Any partial refund and its basis will be explained. Our full-refund commitments for non-delivery and confirmed duplicate or unauthorized charges remain unchanged.

7. Statutory Withdrawal Rights

Where applicable law provides a withdrawal or cooling-off period for an online purchase, you may exercise it by emailing a clear cancellation request to support. Include your name, account email, order ID, order date, and the service you wish to cancel. No particular wording is required.

If you ask us to begin a service during a statutory withdrawal period and then withdraw, we may charge for work already supplied only to the extent permitted by applicable law and only where the required information and express request were provided.

Any loss of withdrawal rights for fully performed services or supplied digital content depends on the legal requirements applicable to that purchase, including prior express consent, acknowledgement, and confirmation where required. Approving a story or paying does not by itself waive statutory withdrawal rights. Personalization alone is not a blanket exclusion from those rights.

Statutory rights take priority over discretionary-refund limits in this Policy.

8. Requesting And Receiving A Refund

Email support@lovestorymovie.org with:

• your account email and order ID;
• the payment date, amount, currency, and payment reference;
• the reason for your request; and
• a relevant error message or screenshot, if available.

We do not require information you cannot reasonably obtain to start reviewing a request. Do not send passwords, verification codes, full card numbers, or card security codes. We may verify account ownership and review payment, order, or delivery records.

We explain the outcome and any deduction that is permitted. Approved refunds are returned through the original payment method where supported, unless you agree to another lawful method. We do not require you to accept site credits in place of a monetary refund to which you are entitled.

We process refunds within applicable legal deadlines. Bank and payment-provider posting times vary and are separate from our processing; we do not guarantee an immediate credit to your account.

9. Disputes And Changes

You may contact us before raising a payment dispute so we can try to resolve the issue, but doing so is not a condition that waives your rights with your bank or payment provider.

Updated versions are posted here with a revised date. Changes do not retroactively reduce refund rights attached to an existing purchase. Our Contact page explains support and privacy-request channels.